Privacy policy

This Privacy Policy describes how TEEWING MOBILITY CO., LIMITED collects, uses and shares your personal information when you visit or make a purchase on teewing.com, and explains your privacy rights.

1. Information we collect

Information you give us. When you place an order, create an account, contact support or subscribe to our newsletter, we collect:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Order information including the products you buy, your order value, and your payment and delivery preferences.
  • Communications including emails, messages and attachments you send to our customer service team.

Information collected automatically. When you browse our site we automatically collect:

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including the pages you view, how you reached our site, and your interactions with our store.

2. How we use your personal information

  • Provide, tailor and improve our services. We use your personal information to perform our contract with you, process your payments, fulfil your orders, remember your preferences, send account notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience for you.
  • Marketing and advertising. We may use your personal information to send you marketing communications and to show you advertising that we believe may interest you.
  • Security and fraud prevention. We use your personal information to detect, investigate and take action against fraudulent, illegal or malicious activity.
  • Communicating with you. We use your personal information to provide customer support and to respond to your enquiries.
  • Legal compliance. We may use your personal information to comply with applicable law, respond to lawful requests, and enforce our terms and policies.

3. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your cart and session active, measure how the site is used, and show you relevant advertising. You can control or disable cookies through your browser settings, although some parts of the site may not work correctly if you do.

4. How we share your personal information

We do not sell your personal information. We may share it with:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With payment processors and fraud prevention providers, to process your payment and protect against fraud.
  • With our shipping and logistics partners (UPS, FedEx and TNT), to deliver your order and provide tracking.
  • With marketing and analytics partners, to measure and improve our advertising.
  • With our professional advisers, and with authorities where we are required to do so by law.
  • With a buyer or successor, if our business is sold or restructured.

5. International transfers

We are a company registered in Hong Kong SAR, and we ship to customers in the United States. Your personal information may be transferred to, stored in, and processed in Hong Kong SAR or other countries where we or our service providers operate. Where we transfer personal information internationally, we take steps to ensure it is protected in line with applicable data protection law.

6. How long we keep your information

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including to complete your order, provide warranty and after-sales support, meet our legal, tax and accounting obligations, and resolve disputes. When it is no longer needed, we delete or anonymise it.

7. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your personal information.
  • Object to or restrict how we process your personal information.
  • Ask us to provide a copy of your information in a portable format.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@teewing.com. We will respond within the timeframe required by applicable law.

8. Security

We use appropriate technical and organisational measures to protect your personal information, including encryption of payment information during transmission. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

9. Children

Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

11. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@teewing.com.

For the purpose of applicable data protection laws, we are the data controller of your personal information. Our registered business address is:

TEEWING MOBILITY CO., LIMITED
Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR

Email: support@teewing.com
Phone: +1 (424) 419-7734
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time

Company & Contact Information

Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Ships from: Hong Kong SAR
Returns address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Business hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time
Website: https://teewing.com
Market served: United States