Shipping policy
Where can we ship our products?
- the U.S. - Currently, our shipping services are available exclusively to the 48 contiguous United States. Kindly be aware that we do not ship to remote regions, which include Alaska, Hawaii, Puerto Rico, and other U.S. territories. Please note that we do not ship to PO Boxes.
- the EU - In Europe, we deliver within the European Union (with the exception of Malta, Cyprus, and EU-Outermost Regions).
- Canada
We have multiple warehouses located in the regions listed above. We will select the warehouse closest to you to ship your order from.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Order Cut-off Time: 5:00 PM (PST) Monday to Friday. Orders placed after this time will be processed the next business day.
- Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
|
Country |
Delivery Time |
Shipping Cost |
Carrier |
|
United States |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Canada |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Austria |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Belgium |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Bulgaria |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Croatia |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Czechia |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Denmark |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Estonia |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Finland |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
France |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Germany |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Greece |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Hungary |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Ireland |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Italy |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Latvia |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Lithuania |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Luxembourg |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Netherlands |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Poland |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Portugal |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Romania |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Slovakia |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Slovenia |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Spain |
3-7 business days |
Free Shipping |
UPS / FedEx |
|
Sweden |
3-7 business days |
Free Shipping |
UPS / FedEx |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email info@teewing.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
Taxes & Duties
For US customers: Sales tax will be calculated and applied at checkout based on your state's regulations. For EU customers: Our product prices already include VAT. Since we ship from local warehouses, you will not be charged any additional customs duties or import taxes upon delivery
Email: info@teewing.com