Shipping policy

This Shipping Policy explains where we dispatch from, which carriers we use, how long orders take to arrive, what shipping costs, and how tax is handled. It applies to orders placed on teewing.com for delivery within the contiguous United States.

1. Where we ship from

Orders are dispatched from our third-party U.S. fulfillment partner's facility at 17009 Green Drive, City of Industry, CA 91745, operated on our behalf, and shipped directly to customers within the contiguous United States. TEEWING MOBILITY CO., LIMITED is a company registered in Hong Kong SAR and is responsible for sales and customer service. Order storage, packing and dispatch are handled by our third-party U.S. fulfillment partner on our behalf.

2. Where we deliver

We ship within the contiguous United States only. Alaska, Hawaii, and U.S. territories are excluded from our shipping service.

We do not currently ship to countries outside the United States. If you are unsure whether we can deliver to your address, contact us at support@teewing.com before ordering and we will confirm.

3. Carriers we use

Orders are shipped by domestic carrier. We use UPS, FedEx or USPS as our carriers.

  • The carrier for your order is selected by us based on your destination and service availability. We are not able to accept carrier requests at checkout.
  • The carrier actually used for your shipment is shown in your shipment confirmation email and in the tracking link we send you.
  • All shipments are fully tracked door-to-door from our third-party U.S. fulfillment partner's facility to your delivery address in the United States.

4. Delivery time

Orders typically arrive in 4–6 business days following payment confirmation. This period is made up of 1 business day for order processing and 3–5 business days for carrier transit.

  • Order cut-off: 4:00 PM (UTC+8), Monday to Friday.
  • For orders placed after the cut-off, or on weekends and public holidays, the delivery period is counted from the next business day.

Delivery times are counted in business days, which exclude Saturdays, Sundays and public holidays.

Delivery times are estimates provided by our carriers. Occasional delays can occur during peak periods or extreme weather, and delivery dates are therefore not guaranteed.

5. Shipping cost

Destination Shipping cost
Contiguous United States only Free

6. Order tracking

  • You will receive a shipment confirmation email once your order leaves our facility.
  • A tracking number from the carrier (UPS, FedEx or USPS) is included in that email.
  • Tracking may take up to 48 hours to become active after dispatch.
  • If you cannot track your parcel normally, contact us and we will investigate with the carrier.

7. Taxes

Prices shown on our website are in United States Dollars (USD). Any applicable sales tax is calculated and shown at checkout. The price you see at checkout is the total amount you pay.

8. Delayed, lost or damaged deliveries

  • Delays: domestic shipping can occasionally be delayed by carrier backlogs. If your order is delayed, email support@teewing.com and we will investigate with the carrier.
  • Lost in transit: if tracking shows no movement for an extended period, contact us and we will open a carrier claim. Where the carrier confirms the parcel is lost, we will reship the order or refund it in full.
  • Damaged on arrival: report damage with photos of the parcel and the product, and keep all original packaging. We will arrange a replacement part or unit under our Refund Policy or Warranty Policy as applicable.

9. Order cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once a parcel has been handed to the carrier, the order can no longer be cancelled and our Refund Policy applies. A refused delivery is treated as a buyer's-choice return under that policy.

To cancel an unshipped order, email support@teewing.com as soon as possible with your order number. We will refund the full amount to your original payment method.

10. Address accuracy

Please check your shipping address before completing checkout. We are unable to redirect a parcel once it is in transit. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

11. Contact us about shipping

Email support@teewing.com or call +1 (424) 419-7734, Monday to Friday, 9:00 AM – 6:00 PM (UTC+8). Live chat is available during business hours.

Shipping Summary

Ships from our third-party U.S. fulfillment partner's facility, 17009 Green Drive, City of Industry, CA 91745
Delivers to Contiguous United States only
Carriers UPS, FedEx, USPS (domestic)
Delivery time 4 – 6 business days
Shipping cost Free
Order cut-off 4:00 PM (UTC+8), Monday to Friday
Currency USD

Company & Contact Information

Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Live chat: available during business hours
Business hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
Website: https://teewing.com
Market served: United States