Refund policy
This Refund & Return Policy explains how to return or exchange a product, who pays for return shipping, where to send returns, and how long refunds take. It applies to orders placed on teewing.com.
1. Return window
Please submit your return request within 15 days of delivery. After the 15-day return period, products are no longer eligible for return. Any product issues reported after this period may be handled under our Warranty Policy, subject to its terms and coverage. Please contact us by email at support@teewing.com first.
2. Return & exchange conditions
- Items returned without prior authorization will not be accepted.
- Items must be returned within 7 days of the date your return is approved.
- Items must be returned in new, unused condition — with no signs of wear, assembly or installation — and must include all original packaging, accessories and tags.
- Please inspect your order as soon as it arrives and confirm that the product, model and any included accessories are correct before use. If anything is missing, incorrect or damaged, contact us first so we can resolve it under this policy.
- When returning or exchanging items, you must use the prepaid return label we provide.
These condition requirements apply to buyer's-choice returns. Faulty or incorrect items are handled under Section 5.
3. Non-returnable items
- Spare parts and accessories are not eligible for return or exchange.
- Items damaged through misuse, accidents, unauthorized modifications, or normal wear and tear are not eligible for return under our standard return policy.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
4. General return process
- Initiate a return: email us at support@teewing.com with photos and/or videos of the item and your order number. Our customer service team will determine whether your return request is eligible.
- Ship the item back: if your return is accepted, we will email you a prepaid return label and instructions. You must use the label we provide. Items returned without authorization will not be accepted, and return shipping arranged by you without our prior written approval is not reimbursed.
- Refund or exchange: once we receive your return, we will inspect the item within 3–5 business days, then provide a replacement (for an exchange) or issue a refund within 3–5 business days of approval.
5. Return shipping and restocking fee
- Faulty or incorrect item: if the return is due to a problem on our side (for example an incorrect product, or a quality defect), you receive a full refund of the amount paid, no restocking fee is charged, and we cover the return shipping cost.
- Buyer's-choice return: if the return is due to a problem on the buyer's side (for example a change of mind, no longer wanting the item, or ordering the wrong product), a restocking fee of 15% of the item price is deducted from the refund. We still cover the return shipping cost.
- Refused delivery: if you refuse delivery of an order with no fault on our side, it is treated as a buyer's-choice return. A restocking fee of 15% of the item price is deducted from the refund, which is issued once the parcel is returned to our third-party U.S. fulfillment partner's facility and inspected.
Please note: we do not charge return shipping costs on any return. For every approved return we issue a prepaid return label, which you must use. If you send the item back with your own carrier without our prior written approval, the shipping cost is not reimbursed. The restocking fee applies only to returns made at the buyer's choice.
If the parcel arrived visibly damaged and you refused it for that reason, no restocking fee applies. Contact us with photos of the outer packaging so we can raise a carrier claim.
6. Return address
Returns are handled at our third-party U.S. fulfillment partner's facility. All returns must be sent to:
TEEWING Returns Department
17009 Green Drive
City of Industry, CA 91745
United States
Please contact us by email at support@teewing.com to obtain an RMA (Return Merchandise Authorization) before sending anything back. Returns sent without prior authorization will not be accepted. The exact return address and any carrier instructions will be confirmed to you in writing as part of the RMA process.
Returns are received and inspected at our third-party U.S. fulfillment partner's facility. If you are returning an item from the United States, please contact us first so that we can give you the correct return instructions.
7. Refunds
- Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
- If approved, the refund will be issued to your original payment method within 3–5 business days of approval.
- If you have not received your refund within 3–5 business days, please check your bank account again, then contact your bank or credit card company. It can take some time before a refund is officially posted.
- If you have done all of the above and still have not received your refund, please contact us at support@teewing.com.
8. Order cancellations
Orders can be cancelled for a full refund at any time before they are shipped. Once the parcel has been shipped, the order can no longer be cancelled and the standard return process above applies. See our Shipping Policy for details.
9. Damaged or incorrect items
If your item arrives damaged or is not what you ordered, contact us with photos of the parcel and the product, and keep all original packaging. We will arrange a replacement or a full refund, and we will cover the return shipping cost.
10. Contact us
Email support@teewing.com or call +1 (424) 419-7734, Monday to Friday, 9:00 AM – 6:00 PM (UTC+8).
Return & Refund Summary
| Return window | 15 days from delivery; after that, issues are handled under our Warranty Policy |
|---|---|
| Condition of items | Unused, original packaging and tags |
| Inspection after we receive the item | 3–5 business days |
| Refund issued | Within 3–5 business days of approval, to the original payment method |
| Restocking fee | 15% of the item price on buyer's-choice returns; not charged on faulty or incorrect items, which receive a full refund |
| Return shipping | Covered by us on all returns via our prepaid return label |
| Returns sent to | our third-party U.S. fulfillment partner's facility, 17009 Green Drive, City of Industry, CA 91745 |
Company & Contact Information
Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Live chat: available during business hours
Business hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8)
Website: https://teewing.com
Market served: United States