Refund policy

This Refund & Return Policy explains how to return or exchange a product, who pays for return shipping, where to send returns, and how long refunds take. It applies to all orders placed on teewing.com.

Order processing and delivery are covered in full in our Shipping Policy. In summary: orders are dispatched from Hong Kong SAR within 1 business day of payment confirmation, transit takes 3–5 business days, giving a total delivery time of 4–6 business days anywhere in the United States, with shipping free and import duties covered by us.

1. Return window

If you are unhappy with your purchase, contact us within 15 days of receiving your item and we will process your return or exchange request. Requests made after 15 days will not be accepted. Please contact us by email at support@teewing.com first.

2. Return & exchange conditions

  • Items returned without prior authorization will not be accepted.
  • Items must be returned within 15 days of the date you received them.
  • Items must be unused, in their original condition, and include all original packaging and tags.
  • When returning or exchanging items, you must use a shipping method that provides tracking information.

3. Non-returnable items

  • Spare parts and TEEWING-branded merchandise (for example apparel and accessories) are final sale and cannot be returned or exchanged.
  • Accessories or upgrades that have been installed or used are not eligible for return.
  • Items damaged through misuse, accident, modification or normal wear and tear.

4. General return process

  1. Initiate a return: email us at support@teewing.com with photos and/or videos of the item and your order number. Our customer service team will determine whether your return request is eligible within 3 business days.
  2. Ship the item back: if your return is accepted, we will send you the return address and instructions on how and where to send your package. Items returned without authorization will not be accepted. We recommend using a shipping method that provides tracking and a signature, because we are not responsible for returns lost in transit.
  3. Refund or exchange: once we receive your return, we will inspect the item within 3–5 business days, then provide a replacement (for an exchange) or issue a refund.

5. Return shipping charges

  • If the return is due to a problem on our side (for example an incorrect product, or a quality defect), we will issue a full refund and cover the return shipping cost.
  • If the return is due to a problem on the buyer's side (for example a change of mind, no longer wanting the item, or ordering the wrong product), the buyer is responsible for the return shipping cost.

Please note: a fixed 15% restocking fee applies to all returns where the product box has been opened.

6. Return address

Returns are handled at our facility in Hong Kong SAR. All returns must be sent to:

TEEWING MOBILITY CO., LIMITED
Returns Department
Room 1009, 10/F, Front Block, Ming Sang Industrial Building,
19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR

Please contact us by email at support@teewing.com to obtain an RMA (Return Merchandise Authorization) before sending anything back. Returns sent without prior authorization will not be accepted. The exact return address and any carrier instructions will be confirmed to you in writing as part of the RMA process.

We do not operate a returns facility in the United States. If you are returning an item from the United States, please contact us first so that we can give you the correct return instructions.

7. Refunds

  • Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
  • If approved, the refund will be issued to your original payment method within 3–5 business days of approval.
  • If you have not received your refund within 3–5 business days, please check your bank account again, then contact your bank or credit card company. It can take some time before a refund is officially posted.
  • If you have done all of the above and still have not received your refund, please contact us at support@teewing.com.

8. Order cancellations

Orders can be cancelled for a full refund at any time before they are shipped. Once the parcel has been shipped, the order can no longer be cancelled and the standard return process above applies. See our Shipping Policy for details.

9. Damaged or incorrect items

If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos of the parcel and the product, and keep all original packaging. We will arrange a replacement or a full refund, and we will cover the return shipping cost.

10. Contact us

Email support@teewing.com or call +1 (424) 419-7734, Monday to Friday, 9:00 AM – 6:00 PM Pacific Time.

Return & Refund Summary

Return window 15 days from delivery
Condition of items Unused, original packaging and tags
Eligibility review Within 3 business days of your request
Inspection after we receive the item 3–5 business days
Refund issued Within 3–5 business days of approval, to the original payment method
Restocking fee 15% if the product box has been opened
Return shipping–our fault Covered by us
Return shipping–buyer's choice Paid by the buyer
Returns sent to Hong Kong SAR (no U.S. returns facility)

Company & Contact Information

Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Returns address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Business hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time
Website: https://teewing.com
Market served: United States