Warranty Policy

Warranty Policy

TEEWING electric scooters are covered by a limited warranty against manufacturing defects. This policy explains what is covered, for how long, and how to make a claim.

1. Warranty coverage

1.1 If you are a consumer — that is, you are not buying our product(s) in the course of your business, trade or profession — you are entitled to a 1-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery.

This warranty is valid for customers in the United States. This warranty policy applies only to purchases made directly on our online store, teewing.com. If you buy our products from a dealer or retailer, please consult them about their warranty policy.

1.2 The 1-year limited warranty covers the electronic parts (if applicable) and non-wear-and-tear components, including the motor, controller and battery.

The warranty does not cover:

  • Any consumables.
  • Any non-original or unauthorized components and parts.
  • Normal wear and tear of any covered component.
  • Any damage or defect resulting from failure to follow the instructions in the owner's manual, force majeure, accident, theft, vandalism, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, operator error, water damage, extreme riding, stunt riding, or improper or unauthorized maintenance and service.
  • For batteries: damage from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear, water damage, or improper storage (below −20°C or above +45°C).

Wear-and-tear components such as tyres, brake pads, grip tape and fenders are not covered by the 1-year warranty. We will still offer support on these components for a reasonable charge if needed.

2. Process

2.1 To initiate a warranty claim, contact our customer service team at support@teewing.com or call us at +1 (424) 419-7734. We may ask you to show proof of purchase and to provide the most detailed description possible of the issue, together with photos and/or video where available. For your safety, please stop using the product until the issue is fully resolved.

2.2 Our customer service team will work with you to identify potential resolutions. Depending on your situation, possible remedies may include: guiding you to perform simple fixes yourself; directing you to one of the official service points; allowing you to use a professional electric scooter workshop of your choice and reimbursing the repair costs incurred; or having the product returned to TEEWING for handling.

2.3 Please always contact TEEWING for a warranty claim and obtain prior notification and authorization from us before taking further action. Unauthorized repairs hinder our ability to review the defect and decide whether it falls under the warranty. The warranty may be void if you or a third party attempt to repair the product without prior notification and authorization from TEEWING.

2.4 Where a product needs to be returned to us for warranty handling, it is sent to Hong Kong SAR. We will provide the correct address and shipping instructions as part of the claim. We do not operate a warranty service facility in the United States.

3. Shipping costs for warranty claims

Unless we confirm otherwise in writing as part of your approved claim, the customer is responsible for the shipping costs incurred when sending a product back to TEEWING for warranty repair. Where we send a replacement part to you, we cover the cost of shipping that part to a U.S. address.

4. Your statutory rights

This limited warranty is in addition to, and does not affect, any statutory rights you may have as a consumer under applicable law.

Warranty Summary

Warranty period 12 months from the date of delivery
Covers Manufacturing defects in materials and workmanship; motor, controller, battery and other electronic parts
Does not cover Consumables, wear-and-tear parts, misuse, accidents, water damage, unauthorized repairs or modifications
Where valid United States (purchases made on teewing.com)
How to claim support@teewing.com or +1 (424) 419-7734
Return location for claims Hong Kong SAR (no U.S. service facility)

Company & Contact Information

Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Ships from: Hong Kong SAR
Returns address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Business hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time
Website: https://teewing.com
Market served: United States