faq
Frequently Asked Questions
Below are the questions our customer service team is asked most often. If your question is not answered here, email support@teewing.com or call +1 (424) 419-7734.
Shipping and delivery
Where do you ship from?
All orders are dispatched from our facility in Hong Kong SAR. We do not operate warehouses in the United States.
Which carrier will deliver my order?
We ship by international express courier using UPS, FedEx or TNT. The carrier for your order is chosen by us based on your destination and service availability, and the carrier used is shown in your shipment confirmation email and tracking link. All shipments are tracked door to door.
How long does delivery take?
Total delivery time within the United States is 4–6 business days, made up of 1 business day order processing and 3–5 business days transit. Business days exclude Saturdays, Sundays and public holidays. Some spare parts and accessories can take slightly longer, and we will tell you at the time of ordering if that applies.
When will my order be dispatched?
Orders placed before 5:00 PM Hong Kong Time (Monday to Friday) are dispatched within 1 business day of payment confirmation. Orders placed after the cut-off, or on weekends and public holidays, are processed on the next business day.
How much does shipping cost?
Shipping is free on all orders throughout the United States. There is no minimum order value.
Do you ship to Alaska, Hawaii or Puerto Rico?
Yes. We ship to the entire United States, including Alaska, Hawaii, Puerto Rico and the other U.S. territories we are able to serve. We do not currently ship to countries outside the United States.
Will I have to pay customs duties or import fees?
No. We ship on a delivered-duty-paid (DDP) basis, which means any import duties and customs clearance fees are covered by us. You will not be asked to pay any additional charges on delivery. The price you see at checkout is the total you pay.
Will I receive a tracking number?
Yes. You will receive a shipment confirmation email with a tracking number once your order leaves our facility. Tracking can take up to 48 hours to become active after dispatch.
Orders, cancellations and changes
Can I cancel my order?
Yes. Orders can be cancelled for a full refund at any time before they are dispatched. Email support@teewing.com as soon as possible with your order number. Once the parcel has been handed to the carrier it can no longer be cancelled.
Can I change my delivery address after ordering?
We can change the address any time before dispatch. Once the parcel is in transit we are unable to redirect it. Please check your address carefully at checkout.
Returns, cancellations and exchanges
How do I return my scooter?
Contact us within 15 days of receiving your item and we will process your return or exchange request. Items must be unused, in original condition, and include all original packaging and tags. Email support@teewing.com with your order number and photos or video of the item to start the process. Full details are in our Refund Policy.
Where do I send a return?
Returns are handled at our facility in Hong Kong SAR. Please contact us first to obtain an RMA (Return Merchandise Authorization) before sending anything back — we will give you the exact return address and shipping instructions. Returns sent without prior authorization will not be accepted. We do not operate a returns facility in the United States.
Who pays for return shipping?
If the return is due to a problem on our side (an incorrect product or a quality defect), we cover the return shipping cost and issue a full refund. If the return is because of a change of mind or an ordering mistake, the buyer is responsible for the return shipping cost.
Is there a restocking fee?
Yes. A fixed 15% restocking fee applies to all returns where the product box has been opened.
How long does a refund take?
We review return eligibility within 3 business days of your request, inspect the item within 3–5 business days of receiving it, and issue approved refunds to your original payment method within 3–5 business days.
Can I exchange my scooter?
Yes, if the scooter is unused and in brand-new condition and you contact us within 15 days of delivery. Email support@teewing.com to start the process. Spare parts and TEEWING-branded merchandise are final sale and cannot be returned or exchanged.
What if my item arrives damaged or is wrong?
Contact us within 48 hours of delivery with photos of the parcel and the product, and keep all original packaging. We will arrange a replacement or a full refund and cover the return shipping cost.
Warranty
What warranty do you offer?
Every TEEWING scooter is covered by a 12-month limited warranty from the date of delivery against manufacturing defects in materials and workmanship. See our Warranty Policy for full terms and exclusions.
How do I make a warranty claim?
Email support@teewing.com or call +1 (424) 419-7734 with your order number, a description of the issue, and photos or video where possible. Contact us before arranging any repair, because unauthorized repairs may void the warranty.
Where are warranty repairs carried out?
We work with you to resolve the issue first. Depending on the case, we may guide you through a repair, send a replacement part, authorise a repair at a workshop near you, or have the product returned to us. See our Warranty Policy for details.
Products and payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover credit and debit cards, as well as Google Pay, Shop Pay and PayPal. We also offer instalment options through Klarna and Afterpay.
Is sales tax included?
No. All prices on our website exclude sales tax, which is calculated and added at checkout based on your shipping address where applicable.
Are your scooters waterproof?
Many of our scooters are water-resistant with IP54 or IP66 ratings and can handle light to moderate rain. No consumer e-scooter should be ridden through deep standing water or in heavy downpours. After any wet ride, wipe down your scooter and store it in a dry place.
Is it legal to ride a fast electric scooter on public roads?
It depends where you live. Most U.S. states cap public-road speeds for electric scooters at roughly 15 to 20 mph, even when the scooter is capable of more. Riding above the local limit can mean fines or reclassification as a motor vehicle, so please check your city and state rules before riding on public streets.
Still need help?
Email support@teewing.com or call +1 (424) 419-7734, Monday to Friday, 9:00 AM – 6:00 PM Pacific Time. Contact details are also on our Contact Us page.
Company & Contact Information
Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Ships from: Hong Kong SAR
Returns address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Business hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time
Website: https://teewing.com
Market served: United States