Frequently Asked Questions

General Information

• How can I learn more about your products?

  To learn more about our products, you have several options:
  
  Website: Visit our official website at https://teewing.com, where each product page provides detailed specifications, product information, and customer reviews.
  
  Social Media: Follow us on our social media accounts for the latest updates and news
  
  Independent Reviews: We collaborate with leading electric scooter media and review organizations that regularly publish reports and reviews of our latest products. For instance, the Electric Scooter Guide has reviewed models like the Teewing Mars XTR and Mars XT 8000W.
  
  Authorized Dealers: Experience our electric scooters in person at partnered offline stores in North America. For example, SPEEDWAY RIDERS NYC™ in New York offers a selection of Teewing models.
  
  By exploring these resources, you can gain comprehensive insights into our products and choose the one that best suits your needs.

• Do you offer any discounts or promotions?

  Yes, we occasionally offer discounts and promotions. To stay updated on the latest offers, you can:
  
  Sign Up for Our Newsletter: Subscribe through our website to receive updates on promotions and exclusive deals.
  
  Contact Our Customer Service: Reach out to our customer service team to inquire about current discounts or potential special offers. You can contact us via:
  
  Email: info@teewing.com
  
  Phone: +1 (424) 419-7734
  
  Operating Hours: Monday to Sunday, 6:00 AM – 11:00 AM AST / 7:00 AM – 12:00 PM PST
  
  Please note that the availability and validity of these offers can vary, so it's advisable to confirm current promotions directly with our customer service team.

• What is the warranty of my Teewing scooter?

  Our industry-leading warranty is designed to make scooter ownership easy and worry-free.

  All of the Teewing scooters are covered for a period of 12 months from the date of delivery.

  For additional details and specific warranty terms, please visit our Warranty Policy page.

• Where can I purchase spare parts?

  We supply all the spare parts and accessories for our Teewing scooters. To purchase them for your Teewing scooter, please visit our Accessories Page.

  If you don't find what you're looking for, please reach out to our live chat team for further assistance, or write a mail to support@teewing.com.

• What payment methods do you accept?

  We accept all the following regular payment methods:

  • Visa credit/debit
  • Mastercard credit/debit
  • American Express credit/debit
  • Discover
  • Google Pay
  • Shop Pay
  • Paypal

  Additionally, we offer alternative payment methods with installment options:

  • Klarna
  • Afterpay
• Is my payment information secure?

  Yes, we prioritize the security of your payment information. Our website employs advanced security measures to ensure that your data is encrypted and stored securely during transactions. We adhere to industry-standard protocols to protect your personal and financial information.
  
  For more details on how we handle and protect your data, please refer to our Privacy Policy.
  
  If you have any further questions or concerns about payment security, feel free to contact our customer support team.

• How do I return my scooter?

  If you are unhappy with your purchase, as long as you contact us within 15 days from the receipt of the item, we will process your return/exchange request.

  For more details, please visit our Return & Refund page.

• Can I exchange my scooter?

  Yes, exchanges are allowed if the scooter is unused (brand new condition) and the request is made within 15 days of the delivery date. To start the process, contact our support team at support@teewing.com.
  
  Important Notes:
  
  Return Shipping Costs: Customers are responsible for both outgoing and return shipping fees for exchanges.
  
  Final Sale Items: Spare parts and Teewing-branded merchandise (e.g., apparel, accessories) are final sale and cannot be returned or exchanged.
  
  Accessories/Upgrades: Unused, uninstalled accessories or upgrades (e.g., lights, phone mounts) may be returned or exchanged. If an item has been installed or used, it becomes ineligible, and you will cover return shipping costs.
  
  Need Help?
  Submit exchange requests or questions to support@teewing.com with your order number and photos/videos of the item.

• Can I cancel my order?

  We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  Orders can't be canceled once the parcel is shipped out.

• How long does it take to receive my order?

  Shipping times vary depending on the product. Electric scooters typically take 3-7 business days to arrive. However, some spare parts and accessories may take around 10 business days. You will receive a tracking number once your order is shipped.