Contact US

Contact TEEWING

We are happy to help with orders, shipping, warranty claims, spare parts and technical questions. Our customer service team handles all enquiries directly.

How to reach us

• Email: support@teewing.com — we aim to reply within 24 hours on business days.
• Phone: +1 (424) 419-7734
• Business hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time.
• Language: English.

To help us answer quickly, please include your order number and, for warranty or damage enquiries, photos or a short video showing the issue.

Company information

Legal entity: TEEWING MOBILITY CO., LIMITED

Registered address:
Room 1009, 10/F, Front Block, Ming Sang Industrial Building,
19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR

Returns address:
Room 1009, 10/F, Front Block, Ming Sang Industrial Building,
19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Returns must be authorized first — see our Refund Policy for the RMA process.

Orders ship from: Hong Kong SAR

We do not operate an office, warehouse or returns facility in the United States. All fulfilment and returns are handled from our facility in Hong Kong SAR.

Shipping and returns at a glance

Delivers to	Entire United States (all 50 states and U.S. territories we serve)
Processing time	1 business day
Transit time	3–5 business days
Total delivery time	4–6 business days
Shipping cost	Free throughout the United States
Carriers	UPS, FedEx, TNT
Import duties	Covered by us (DDP) — nothing to pay on delivery
Return window	15 days from delivery

Frequently asked by email

• Where is my order? Send us your order number and we will check the tracking with the carrier.
• Changing or cancelling an order: we can cancel or amend an order any time before it is dispatched. Once it has been handed to the carrier it can no longer be changed.
• Warranty claim: email us with your order number, a description of the fault, and photos or video. See our Warranty Policy for what is covered.
• Returning an item: contact us before sending anything back so we can issue an RMA and the correct return instructions. See our Refund Policy.

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Company & Contact Information

Legal entity: TEEWING MOBILITY CO., LIMITED
Registered address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Ships from: Hong Kong SAR
Returns address: Room 1009, 10/F, Front Block, Ming Sang Industrial Building, 19 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Customer service: support@teewing.com
Phone: +1 (424) 419-7734
Business hours: Monday to Friday, 9:00 AM – 6:00 PM Pacific Time
Website: https://teewing.com
Market served: United States